VoiceRevu

Transforming Customer Conversation into Business Intelligence

Book a Demo Learn More

How It Works

Effortless Feedback Collection That Actually Works

VoiceRevu allows customers to leave feedback via WhatsApp instantly, giving teams visibility into customer experiences across all locations.

After submitting their feedback, customers are always prompted to share their review publicly on platforms such as Google or TripAdvisor. The choice remains entirely theirs, ensuring reviews are authentic and policy-compliant.

If a customer leaves negative feedback, they can also indicate whether they would like to be contacted so the issue can be resolved privately before it escalates.

All feedback is brought together in a single dashboard, helping businesses track sentiment, identify trends per branch, and act early on potential issues.

Five Powerful Features

WhatsApp-Based Convenience

Customers simply send a voice note or text message via WhatsApp—no new app needed! Feedback feels as easy as chatting with a friend, boosting response rates dramatically.

Multilingual Feedback

Support for isiZulu, Sesotho, Afrikaans and English (more languages on the way).

AI-Powered Analysis

Automatic transcription and sentiment analysis highlight common praise and pain points.

Real-Time Dashboard

Track trends and satisfaction scores live. Filter by branch or region in one place.

Built for Scale

Perfect for multi-location businesses with role-based access and branch-level insights.

Comparison

How Businesses Collect Guest Feedback Today

See how VoiceRevu stacks up against traditional methods

WhatsApp VoiceRevu

Best Choice
Customer Experience
Ease for the Customer
5/5
Customer Experience
Customer Participation Rate
4/5
Data Quality
Depth & Honesty of Feedback
4/5
Data Quality
Speed of Feedback
5/5
Risk Management
Private Issue Resolution
5/5
Business Value
Actionable Insights
5/5

Email/SMS Surveys

Customer Experience
Ease for the Customer
1/5
Customer Experience
Customer Participation Rate
1/5
Data Quality
Depth & Honesty of Feedback
1/5
Data Quality
Speed of Feedback
1/5
Risk Management
Private Issue Resolution
2/5
Business Value
Actionable Insights
1/5

Paper / QR Surveys

Customer Experience
Ease for the Customer
3/5
Customer Experience
Customer Participation Rate
2/5
Data Quality
Depth & Honesty of Feedback
1/5
Data Quality
Speed of Feedback
1/5
Risk Management
Private Issue Resolution
2/5
Business Value
Actionable Insights
1/5

Public Online Reviews

Customer Experience
Ease for the Customer
3/5
Customer Experience
Customer Participation Rate
1/5
Data Quality
Depth & Honesty of Feedback
2/5
Data Quality
Speed of Feedback
1/5
Risk Management
Private Issue Resolution
1/5
Business Value
Actionable Insights
1/5

Industries We Serve

Solutions for Your Business

Hotels & Resorts

VoiceRevu lets guests tell you how their stay went — quickly and naturally — using WhatsApp voice notes or text. Management gets organized, branch-level insights in real time so teams can resolve issues before they become public reviews. The result: fewer reputation problems, faster operational fixes, and stronger guest loyalty.

  • Real-time sentiment and topic trends per property
  • Private recovery flow: guests can opt into manager follow-up
  • One-click publishing of positive reviews to Google/TripAdvisor
  • Compare performance across properties and spot recurring issues
  • Reduces late-stage complaints and improves guest retention

Restaurant Groups

Customers can leave a voice note on WhatsApp right after eating — no forms, no friction. Revu groups feedback by branch and issue, so head office sees where service or menu changes are needed. Fixes happen faster, consistency improves across outlets, and positive experiences get amplified online.

  • Branch-level trend detection (service, speed, menu items)
  • Alerts for urgent complaints so managers can act immediately
  • Encourages authentic public reviews with a single tap
  • Helps identify training gaps and operational bottlenecks
  • Scales across franchises without extra admin burden

Medical & Dental

Patients can share honest feedback privately via WhatsApp, in their own words and language. Practices get insights across clinics so leadership can address care, wait times, or administrative issues before they escalate. This builds patient trust, improves quality of care, and reduces public complaints.

  • Comfortable, private feedback channel (voice/text)
  • Follow-up option for any patient who wants contact from staff
  • Track trends across clinics (wait times, service, billing issues)
  • Supports multilingual responses for better inclusion
  • Reduces administrative effort for collecting and analysing feedback

Shopping Malls

Visitors tell you what's working and what's not — from parking to tenant service — via a quick WhatsApp message. Mall teams see consolidated feedback by zone or store, enabling targeted fixes that protect footfall and tenant satisfaction. Proactive fixes mean happier shoppers and fewer reputation problems.

  • Centralised dashboard for multiple locations and zones
  • Spot tenant or facilities issues (cleanliness, signage, security) fast
  • Prioritise maintenance and tenant support by real customer voice
  • One-tap review sharing for great shopper experiences
  • Better tenant relations through fast, data-driven action

Residential Property

Tenants can report issues or praise using WhatsApp voice or text — simple, immediate, and human. Property managers get clear, building-level insight so maintenance and service teams act quickly and keep tenants satisfied. Faster resolution reduces churn and keeps communities happy.

  • Capture maintenance, security, and service feedback quickly
  • Track recurring issues across buildings and units
  • Tenant opt-in for private follow-up to resolve problems fast
  • Improve retention with faster fixes and clearer communication
  • Dashboard shows hotspots and helps prioritise contractor work

Tap an industry to learn more

Ready to Transform Your Customer Feedback?

See Revu in action. Book a personalized demo and discover how effortless feedback collection can be.

Book a Demo

About VoiceRevu

The Frustration

VoiceRevu started with a simple frustration. Too often, customers only speak up when they're already upset, and by then, the easiest place to vent is online. A bad review goes public, reputations take a hit, and the customer still doesn't feel heard. Nobody really wins.

Our Belief

We believe feedback should work differently. Most customers don't want to "destroy" a business online. They just want someone to listen, acknowledge the issue, and respond. VoiceRevu gives them a simple way to do exactly that, by speaking directly to management through WhatsApp, using a voice note or a message, in their own language.

The Solution

When customers share feedback this way, it feels more natural and more honest. Management sees it immediately and can respond while the experience is still fresh. Problems get resolved faster, misunderstandings are cleared up, and many issues never need to become public in the first place.

The Impact

After leaving feedback, customers are always given the option to share their experience publicly on platforms like Google or TripAdvisor. When the experience was positive, it's easy to amplify it. When it wasn't, there's a real chance to fix things first, and often keep a customer who would otherwise be lost.

The Mission

We built VoiceRevu because old methods don't work anymore. Email surveys and SMS links feel impersonal and are easy to ignore. People communicate differently now. WhatsApp is where real conversations happen, and modern AI allows us to turn those conversations into insights that businesses can actually use.

At the end of the day, VoiceRevu is about listening better.
About treating feedback as a conversation, not a score.
And about helping businesses learn, improve, and keep their customers, not lose them to a comment section.